Customer Care Representative

Do you enjoy talking on the phone and helping customers?  Do you like dealing with the latest and greatest cell phone technology?  Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!

We are seeking customer-oriented candidates to:

• Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
• Collaborate with other departments to resolve product and service issues for customers
• Assist sales associates with service and account issues
• Follow up with customers to ensure continued customer satisfaction
• Maintain a proficient knowledge of products and services

• One year of customer service, call center experience, or equivalent work experience
• High School Diploma or equivalent
• Customer-focused attitude
• Strong communication and problem-solving skills
• Availability to work evenings, weekends, and some holidays
• Bilingual (English/Spanish) preferred

• Competitive pay and opportunity for monthly commission
• A fun work environment
• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Life, Dependent Life, and AD&D Insurance
• Short and Long-term Disability Insurance
• Generous Paid Time Off
• Employee Discounts